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Water Bill Payment

For your convenience, we offer the following methods of paying your water bill:

  • Pay Online
  • Bank Draft
  • Mail to PO Box 5500, Sevierville, TN 37864-5500
  • Night Depository-located in the median between City Hall and the Sevierville Police Department
  • In-person at City Hall 120 Gary Wade Blvd
  • In-person at local banks
  • By phone with a credit card, 866.929.2101


We are pleased to offer a new, convenient way to pay your water bill! 
TEXT TO PAY allows you to pay your water bill via a TEXT MESSAGE.

Once enrolled you will receive a text every time a new bill is posted to your account.

When you are ready to pay simply reply "PAY" and you will receive a payment confirmation.

Click TEXT TO PAY to sign up today!  

Water & Sewer Payment Arrangements

We recognize that financial hardships happen and sometimes you need a little extra time to pay your bill. The City of Sevierville offers payment arrangement plans to allow customers to maintain service while they pay off past-due balances.

The sooner you contact us, the more likely we will be able to make arrangements that work for you. Approvals for payment arrangements are at the discretion of the Customer Service Department and are handled on a case-by-case basis.

Read more: Water & Sewer Payment...

Payment Tips

  • Open your bill as soon as you receive it. Plan on paying by the due date.
  • Always make a payment. Any payment is better than no payment.
  • Don’t wait until the last minute to take care of your bill.
  • Automate your payment with bank draft or credit card.
  • If your check is returned, you will be charged a fee.
  • If your service is disconnected for non-payment you will be charged a reconnect fee before service is restored.

Community Resources

Need assistance paying your bill? We have several community partners that may help.

Read more: Payment Tips

Disconnect Water

Please click the following link and complete the Water Disconnect request form

Water Disconnection Request Form



Water and Sewer Address Change

Please complete this form to have your Address Changed on your Water and Sewer account:

Address Change Form

Pay Now

If your water account is in a past due status,
please read this important information.

Pay your Water Bill now here

Contact Us

City Hall
120 Gary Wade Blvd.
Sevierville, TN 37862
Phone: 865.453.5504

Water Bill Mailing Address:
PO Box 5500
Sevierville, TN 37864-5500

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