Water & Sewer Payment Arrangements

We recognize that financial hardships happen and sometimes you need a little extra time to pay your bill. The City of Sevierville offers payment arrangement plans to allow customers to maintain service while they pay off past-due balances.

The sooner you contact us, the more likely we will be able to make arrangements that work for you. Approvals for payment arrangements are at the discretion of the Customer Service Department and are handled on a case-by-case basis.

Payment arrangements must be submitted no later than 5 pm the day before a service disconnect to be considered.

DO NOT submit a payment arrangement request if your service has already been disconnected. Contact us directly at 865-453-5522.

Important information:

• Payment arrangement approvals are at the discretion of the Customer Service Department.
• Your request may be denied if you have failed prior arrangements.
• Your request may be denied if you are not making regular monthly payments on your account. 
• No more than 4 arrangements will be allowed in a 12-month period. Keep documentation of all payment arrangements.

Payment Arrangement Form