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Closure Planned for Finanical System Upgrades

In addition to being closed on Monday, February 20 in recognition of Presidents’ Day, City Hall will also be closed to the public on Tuesday, February 21 to complete planned financial system upgrades. City Hall employees will still be reporting to the office to answer phones however, no in-person, online, or phone payments can be accepted. Please plan accordingly and have all utility payments completed by Friday, February 17. Normal City Hall operations are planned to resume Wednesday, February 22.  For additional information, please call 865-453-5504.

Water & Sewer Payment Arrangements

We recognize that financial hardships happen and sometimes you need a little extra time to pay your bill. The City of Sevierville offers payment arrangement plans to allow customers to maintain service while they pay off past-due balances.

The sooner you contact us, the more likely we will be able to make arrangements that work for you. Approvals for payment arrangements are at the discretion of the Customer Service Department and are handled on a case-by-case basis.

Payment arrangements must be submitted no later than 24 hours prior to the service disconnect date. Arrangement requests submitted on the scheduled disconnect day will not be considered.

DO NOT submit a payment arrangement request if your service has already been disconnected. Contact us directly at 865-453-5522.

Important information:

  • Payment arrangement approvals are at the discretion of the Customer Service Department.
  • Your request may be denied if you have failed prior arrangements.
  • Your request may be denied if you are not making regular monthly payments on your account. 
  • No more than 4 arrangements will be allowed in a 12-month period. Keep documentation of all payment arrangements.

I have read the above information and would like to submit a payment arrangement request.

Payment Arrangement Form

  • What is a payment arrangement?
  • How do I apply for a payment arrangement?
  • Can I change the terms of my payment arrangement after I’m approved?
  • How do payment arrangements change my regular monthly balance due?
  • What happens if I am late paying my payment arrangement?
  • Do you charge a fee for a payment arrangement?

A payment arrangement is an agreed upon plan that allows you to maintain service while paying off past due balances over a series of monthly installments. The installment amount is then added to future monthly bills. 

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You may apply online or in person.

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No. We cannot change payment arrangement terms once the arrangement is in place. Payments must be made regularly and on time.

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With a payment arrangement, you pay your regular monthly balance and your payment arrangement installment at the same time by your regular monthly due date.

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It’s very important to stay current with your payments, especially when you are enrolled in a payment arrangement. A missed payment will make your entire account balance due in full immediately. If not paid in full, it could lead to service disconnection.

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There are no fees, but keep in mind that standard late fees may apply for newly billed balances not included in the payment arrangement amount.

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Pay Now

If your water account is in a past due status,
please read this important information.

Pay your Water Bill now here

Contact Us

City Hall
120 Gary Wade Blvd.
Sevierville, TN 37862
Phone: 865.453.5504

Water Bill Mailing Address:
PO Box 5500
Sevierville, TN 37864-5500

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