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Water & Sewer Department

waterglassThe Water department is responsible for all water and sewer services within the City and also some areas outside the City. The department operates a state of the art water treatment facility (12 million gallons per day treatment capacity) and sewage treatment facility (4 million gallons per day treatment capacity), ensuring that each meets stringent State of Tennessee and U.S federal standards and guidelines. The department handles maintenance of water and sewer infrastructure as well as customer services.

City Establishes Sewer Back-Up Policy

Posted 02-15-22.

The City of Sevierville Board of Mayor and Aldermen approved a sewer back-up policy at the February 7, 2022 BMA meeting. The policy establishes procedures and responsibilities in the event that a sewer back-up into a residence or business occurs.

Read more: City Establishes Sewer...

Water Rates & Sewer Rates

Rates for Fiscal Year 2022 (July 1, 2021 to June 30, 2022)

All customers shall be assessed a monthly bill for water  and/or sewer service based on the gallons of water used in accordance with the  following schedules: 

Read more: Water Rates & Sewer Rates

Water Payments

For more information about water payments including online billing, please visit our Water Payment page.

Lead-Copper Summary

Tennessee Department of Environment and Conservation (TDEC) and Environmental Protection Agency (EPA) require the City of Sevierville Water Department to test for lead and copper every 3 years. Test sites include 30 locations throughout the water system. The Maximum Contaminant Level (MCL) is 0.015mg/l for lead and 1. mg/l for copper, levels established by the EPA. The  pdf Drinking Water Lead-Copper Summary (1.45 MB) shows the levels well below the limits set for both lead and copper.

For additional information on regulations, guidance documents, sampling procedures, and other related materials please visit the Divison of Water Resources website and the EPA website.

Contact Us

Keith Malone, Director

Administrative Assistant
Barbara Mattern, 865.868.1524

Sewer Tap Inspections
Kevin Watts, 865.770.9103

Water Billing, 865.453.5504

Please email
with questions or to request additional information.

2295 Mccroskey Island Road
Sevierville, TN 37876
Phone: (865) 453-5522


Go to Sevierville Fire Department Facebook Page here

Water & Sewer

For emergency service please call 865.453.5522.

Pay Now

If your water account is in a past due status,
please read this important information.

Pay your Water Bill now here