The Water department is responsible for all water and sewer services within the City and also some areas outside the City. The department operates a state of the art water treatment facility (12 million gallons per day treatment capacity) and sewage treatment facility (4 million gallons per day treatment capacity), ensuring that each meets stringent State of Tennessee and U.S federal standards and guidelines. The department handles maintenance of water and sewer infrastructure as well as customer services.
Rates for Fiscal Year 2021 (July 1, 2020 to June 30, 2021)
All customers shall be assessed a monthly bill for water and/or sewer service based on the gallons of water used in accordance with the following schedules:
For more information about water payments including online billing, please visit our Water Payment page.
Tennessee Deparment of Environment and Conservation (TDEC) and Environmental Protection Agency (EPA) require the City of Sevierville Water Deparment to test for lead and copper every 3 years. Test sites inclue 30 locations throughout the water system. The Maximum Contaminant Level (MCL) is 0.015mg/l for lead and 1. mg/l for copper, levels established by the EPA. The pdf Drinking Water Lead-Copper Summary (61 KB) shows the levels well below the limits set for both lead and copper.
For additional information on regulations, duidance documents, sampling procedures, and other related materials please visit the Divison of Water Resources website and the EPA website.
Our latest water quality report is now available.
Keith Malone, Director
Administrative Assistant
Barbara Mattern, 865.868.1524
Sewer Tap Inspections
Bradley Franklin, 865.868.1526
Water Billing, 865.453.5504
2295 Mccroskey Island Road
Sevierville, TN 37876
Phone: (865) 453-5522
For emergency service please call 865.453.5522.
If your water account is in a past due status,
please read this important information.