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Sevierville City Hall Lobby to Close Due to COVID-19 Pandemic

Posted 11-24-20.

After careful consideration of the ongoing COVID-19 pandemic and increases in the number of positive and active COVID-19 cases in Sevier County, the City of Sevierville will indefinitely close public access to Sevierville City Hall for the health and welfare of our residents and employees. The closure will be effective Monday, November 30, 2020, until further notice.


“Given the increasing number of COVID-19 cases in our area, we hope this temporary closure will help protect our residents, visitors and City Hall employees,” said Sevierville Mayor Robbie Fox. “I urge everyone to continue to wear a facial covering, practice social distancing, and wash and sanitize your hands frequently so that we can slow the spread of COVID-19.”

Residents needing to conduct business with City Hall are encouraged to take advantage of communicating with the City online or by phone.

Water, sewer and garbage bill payments can be made a variety of ways:
At Visa/Mastercard accepted, free service;
By phone at 1-866-929-2102; Visa/Mastercard accepted, free service;
By mail to City of Sevierville, PO Box 5500, Sevierville, TN 37864-5500;
At the depository located between City Hall and the Police Department (no cash accepted). Include account number with payment;
Auto payments via bank draft. Submit online form and voided check via email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Report a problem at In case of an emergency, always call 911.
Development plans submittal at
Public notices and information at
Hospitality Tax online filing at
Property Tax online payments at

The lobby at the Fire Department Headquarters Station, 1162 Dolly Parton Parkway, will be closed to the public effective at 5 p.m. Wednesday, November 25, until further notice.

All City services remain in place. Decisions regarding future facility closures or discontinuation/modification of services will be made based on public and employee health and safety considerations.

City information pertaining to the COVID-19 outbreak is available on the City website at